Shipping and return policies for EM Records

Shipping Info

[UPDATED ON OCTOBER 1, 2023]

On October 1, 2023, Japan Post announced that it will resume accepting international mail to the U.S., Canada, the U.K., Germany, France, etc., as it has secured enough shipping capacity. EM Records has also updated our BC page to reflect the new shipping rates.

This means that it is once again possible to ship by the cheapest Registered Air Small Packet to almost all countries, as was the case before the Corona disaster!

NOTE: At this time, there is an additional explanation that "due to the lack of space for transportation due to reduced flights, etc., it will take a significant amount of time to load the shipment onto an aircraft," so please consider the number of days to be on a case-by-case basis. But we suppose it won’t be so bad anymore ;)

= Overview =

North America Region:
Although inflation in the U.S. has affected freight rates and increased the base rate of international mail by about 30% from before the Corona Disaster, we are still able to offer shipping rates 40-50% lower than the DHL and EMS rates we have been offering for the past several years.

European Region:
We have already resumed international mailings to most countries as we did before the COVID period, but international airmail to the U.K., Germany, and France, whose air traffic from Japan was restricted by the war in Ukraine, will resume. Basic airfares have been increased by about 10% compared to pre-Corona Disaster.

= Achtung!! Residents in Germany please note! =
Over the past five years, approximately 20% of the packages sent to Germany by Registered Air Small Packet have been returned to us without proper delivery. The following two specific cases have been reported.

1) When the recipient is not available, the package is held at the delivery office without notification of the missed delivery and returned to us after its storage period has expired.

2) Cases in which there is no evidence of an attempted delivery, and the package is held at the delivery office and returned after its storage period has expired.

To avoid these "accidents" (negligence), we strongly recommend that you check your tracking # regularly (every few days), which we will provide to you upon shipment. We cannot be held responsible for returned shipments. Order cancellations for returned orders will be handled with a refund minus shipping and handling charges. If you wish to resend the order, you will be charged an additional shipping fee.

Other Regions:
There are no special changes.

Our shipping costs are listed in Japanese yen, but if you convert them to your local currency, you will see how reasonable they’ve become.

Due to the ever-changing international postal situation, the shipping charges shown on our BC page may not be perfect. We reserve the right to change shipping rates and discuss shipping methods on a case-by-case basis. Thank you for your understanding.

Best wishes,

EM team

Return Policy

=Exchanges/returns/cancellations=
Basically we can't accept any return goods except we shipped wrong items or error goods. Wrong items or error goods should be reported within a week after receiving the item and we'll discuss about it. We can't accept any claims after one week.

After shipping the package, we are not responsible for any delay, loss or damage caused by the shipping company.

We cannot be held responsible for returned shipments related to a consignee's failure or delivery accident or negligence. Order cancellations for returned orders will be handled with a refund minus shipping and handling charges. If you wish to resend the order, you will be charged an additional shipping fee.

=For cancellations of physical editions of musical works prior to shipment=
For works that have a digital version, we will treat the purchase as if the purchaser has downloaded the music and will refund the purchase price minus the price of the digital version.

If there are any problems with your order, please don't hesitate to contact us and we'll do our best to help fix the issue. Happy shopping!